Help & answers
Frequently Asked Questions
Answers to common questions about ordering, payment, dispatch, and research use.
No. Everything is sold for in vitro research and laboratory use only. Our products are not for human or animal use, and no therapeutic or physiological claims are made.
Checkout is via secure direct bank transfer. After placing your order you will receive an order number along with the bank transfer instructions.
Orders are prepared for dispatch once payment has been received and confirmed.
Yes. Orders are discreetly packaged and dispatched domestically from our Australian facility.
Batches are COA-verified for purity, typically reported at high HPLC purity, to support research-grade quality.
Use the Track Order link in the navigation with your order number and the lookup token from your confirmation email.
Where a COA is available for a batch, it can be requested for reference. A COA typically reports purity and identity information.
By purchasing you confirm that you are a qualified researcher and that the products will be used strictly for laboratory research and analytical purposes.